You’re Not Listening: What You’re Missing and Why It Matters

Despite living in a world where technology allows constant communication, no one is really listening or even knows how. It’s making us lonelier, more isolated, and less tolerant than ever before. Kate Murphy, a New York Times contributor, is a listener by trade. She explores the psychology, neuroscience, and sociology of listening and shares the experience of the best listeners (including a CIA agent, a bartender, a focus-group moderator, among others) to explain why we’re not listening, what it’s doing to us, and how we can reverse the trend.